UTILITY BILLING CUSTOMER NOTICE

We would like to inform our valued customers that the City implemented a new utility billing software system in January. While this conversion was necessary to improve our services long-term, it has unfortunately resulted in some unexpected system issues.

These issues have caused:

Delays in utility billing

Intermittent problems with the online payment portal

Longer wait times and delays in assisting customers in the office

Please know that we have been actively working to correct these challenges. Multiple steps have already been taken, and we continue to work diligently with our software providers to fully resolve all issues as quickly as possible.

At this time, our staff is carefully reviewing customer accounts on a daily basis to ensure accuracy and to address any discrepancies. We are committed to making sure each account is handled properly and fairly.

We sincerely apologize for any inconvenience this has caused and appreciate your patience and understanding during this transition. Our goal is to restore timely and efficient service to all customers.

If you have questions or concerns about your bill, please contact our office, and we will be happy to assist you.

Thank you for your continued support and cooperation.